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Scratched tiles

Asked by Alice from Pemberton: Hi, we recently had a new bathroom installed and opted for a light colour travertine tile. The tiler suggested using a pale grey grout as he had this in his own bathroom. However something went wrong as 2 months later it was black and looked awful. We asked him to regrout it with an ivory colour instead, but in the process he has scratched the edges of all the tiles. The scratches are white in appearance and can be felt. Is there any way of removing them?

TileProf says: Copeid Question

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